Medical emergencies
Information about what to do in medical emergencies
If you or someone else is experiencing a medical emergency, don't wait to get help.
Call 111 and ask for Ambulance
If you or someone you know is seriously ill or hurt, call the emergency phone number 111 and ask for an ambulance.
An ambulance will take you to the emergency department at the nearest hospital. The phone call is free but in some areas, you may need to pay for the ambulance.
You should only call an ambulance if you (or someone else) are:
very sick or have a serious injury
having trouble breathing or are choking
having very strong chest pain or tightness
having stomach pain
having severe bleeding or bleeding that won't stop
having sudden weakness
having difficulty talking
fainting or unconscious
have been involved in a car accident
If you're not sure if it's an emergency
If you can't decide if it's a real emergency and you're still worried, call 111, ask for ambulance and explain that you're not sure if it's an emergency. They will help you work out what to do.
You could also call your doctor or talk to a trained registered nurse at Healthline(external link that opens in a new tab). It’s a free, confidential service (this means the nurse won't share what you've told them with others unless you tell them to). It's available 24 hours a day, 7 days a week and they can find you an interpreter if you need one. Call free on 0800 611 116.
Tip: It's a good idea to have a first-aid kit at home or in your backpack if you're out exploring New Zealand. First aid kits usually have a variety of supplies that will help treat cuts, scrapes and injuries, including sprains and burns.
You can buy them at most pharmacies, large supermarkets, homeware stores or online(external link that opens in a new tab).
Related pages
Doctors and dentists
While you're studying in New Zealand, you might get sick or need medical treatment. Here’s information about healthcare for international students so that you stay well in New Zealand.
Sexual healthcare in New Zealand
Take care of your sexual and reproductive health while studying in New Zealand. Here’s how to get advice and support.
Paying for healthcare
It's important to understand that healthcare in New Zealand isn't free for international students. Find out about using medical insurance to pay for healthcare and how to get support from ACC if you have an injury.
Get useful information and important updates to make your life easier while you're living and studying in New Zealand.